In an era of fast-changing competition and transformation, quality of governance practices is now just as crucial as financial performance. With aspirations to reach our goals and preserve our well-established success, we have drawn up a written document consisting of the corporate values and related governance practices that have made Alternatif Bank what it is today. Below are the fundamental governance principles that govern relationships between the bank’s management, partners, employees and third parties:
- Honesty: We upheld the honesty principle in our work and operations, as well as in relationships with the customers, employees, shareholders, and other banks, institutions, and organizations.
- Trustworthiness: With the appreciation that trustworthiness is the foundation of banking, we provide customers, shareholders, and employees with clear, understandable, and accurate information, and offer timely and thorough services in line with our promises.
- Impartiality: We are not prejudiced against customers, suppliers, employees, and shareholders based on their sex, opinion, or ethnic origin, nor do we discriminate against them in any way, shape, or form.
- Compliance: We comply with all laws, regulations, and standards.
- Confidentiality: We do no share personal customer information, nor information and transaction details regarding shareholders, employees, suppliers, and business partners with any person or organization other than with those required by the law.
- Transparency: We disclose to the public financial and non-financial information about the bank, with the exception of those that are trade secrets and are yet to be disclosed to the public, on time, accurately, in full, and in an understandable and easily accessible manner.
- Social Responsibility: In all of the bank’s operations, practices, and investments, we comply with the regulations on environmental, consumer and public health regulations by taking into consideration the bank’s image, benefit, and profitability as well as social welfare, enhancement of the banking industry, and preserving the trust in the industry.