Mobile Branch

Alternatif Bank Mobile app, you can make all your banking transactions quickly, easily and securely any time and anywhere.

Please select an online store to download to app:

How can one use Alternatif Bank Mobile?

You just need to complete these 3 steps to start using Alternatif Bank Mobile.

  • 1

    Select the online store of your mobile phone.

  • 2

    Search for the application and download it to your mobile phone.

  • 3

    Start using the application by logging in with your Internet Branch user name and password.

Alternatif Bank Mobile Transactions

Accounts

  • Asset/Debt Summary
  • Account Information
  • Account Activities
  • Time Deposit Account Opening
  • FX Time Deposit Account Opening
  • Gold Time Deposit Account Opening
  • Current Account Opening
  • FX Current Account Opening
  • Gold Current Account Opening

Credit Cards

  • Credit Card Information
  • Current Period Transactions
  • Instalment Transactions
  • Statement Information
  • Credit Card Debt Payment
  • Transaction Authority Change
  • Credit Card Standing Order Change
  • Cash Advance
  • Instalment Cash Advance
  • Virtual Card Generation
  • Virtual Card Cancellation
  • Virtual Card Limit Change

Money Transfer

  • Remittance between My Accounts
  • Remittance to Other Account
  • EFT to Account
  • EFT to Credit Card
  • Domestic Swift
  • International Swift
  • Swift Tracking
  • Future-dated Remittance Order
  • Future-dated EFT Order
  • Future-dated EFT Order to Credit Card
  • Future-dated Order Tracking

Investment Transactions

  • Foreign Currency Buying
  • Foreign Currency Selling
  • Gold Buying
  • Gold Selling

Loans

  • Loan Monitoring

User Operations

  • Internet Banking Password Change

Transaction Limit and Hours

Transaction Limit and Hours

Personal Transactions Daily Transaction Limit Transaction Times
Minimum Limit Maximum Limit Beginning End
EFT 10,00 TL 200.000 TL 08:00 17:15
Remittance 0,01 TL Unlimited 24 Hours 24 Hours
Transfer Between Accounts
0,01 TL 200.000 TL 24 Hours 24 Hours
Foreign Currency Buying 0,01 TL 250.000 TL 24 Hours 24 Hours
Foreign Currency Selling 0,01 TL 250.000 TL 24 Hours 24 Hours
Gold Buying 0,01 TL 200.000 TL 24 Hours 24 Hours
Gold Selling 0,01 TL 200.000 TL 24 Hours 24 Hours
Abroad SWIFT Order
50,00 TL 275.000 TL 24 Hours 24 Hours
Domestic SWIFT Order
50,00 TL 275.000 TL 24 Hours 24 Hours
Open Deposit Account
1000 TL 5.000.000 TL 09:00 17:00

Security

Security Verification with Mobile Notification and Alternatif Password

From now on, by matching your device with Alternatif Bank Mobile, you will be able to log into our mobile banking application and execute your financial transactions within the application easily without requiring an additional verification. 

To access our Internet Banking and Customer Contact Center and execute your financial transactions through these channels, instead of a one-time passcode sent by SMS, you will receive a notification on your matched device that you will need to approve to conclude your transactions.

Log-in with Mobile Notification

Log-in with Mobile Notification is a secure method allowing you access by approving the notification sent to your matched device from Alternatif Bank Mobile, instead of a one-time password sent by SMS.

To access Alternatif Bank Internet Banking and our Customer Contact Center services easily with Mobile Notification:

Once you enter your password, a notification will be sent to your device, which is matched with Alternatif Bank Mobile.

You will need to press on the notification sent to your device and then approve it so that you can safely access Alternatif Bank Internet Banking and our Customer Contact Center services.

Alternatif Password

In case you do not receive a notification on your device, you can click on the Alternatif Password tab on the lower left part of Alternatif Bank Mobile application and enter your password to create a one-time passcode allowing you access to Alternatif Internet Banking.

Please check your Internet settings in case you do not receive a notification on your device. Please also make sure that your notification settings are marked “open” for Alternatif Bank Mobile application.

How to match my device?

When you download Alternatif Bank Mobile application to your device for the first time or update its existing version, you will just need to log into the application with your user information and then enter the 6-digit code to be sent to your mobile phone by SMS. Once your device is matched with Alternatif Bank Mobile, you will be able to log into our mobile banking application and execute your financial transactions within the application easily without requiring an additional verification.

You can match max. 3 different devices. You can manage your matched devices on the “Device Management” page under the “Settings” menu of Alternatif Bank Internet Banking or the “Profile” tab within Alternatif Bank Mobile.

In case you have an Alternatif Bank account already matched with your device, to be able to log in with a new account you will need to delete the existing Alternatif Bank Mobile application from your device and download it again to reset the device matching and identify a new user.


Alternatif Bank Security Features

Alternatif Bank Online Banking offers highest security for customers with the following specifications:
  • SSL 256 Bit Encryption: Alternatif Bank Online Banking is protected with an SSL 3.0, 256 bit encryption system. This system establishes a secure line between your computer and the banking system. Widely used throughout the world, the security system keeps your information and accounts safe. 
  • Virtual Keyboard: A security application that defuses malicious programs such as “Screenlogger” and “Keylogger” that are used to steal online banking passwords. 
  • Last Successful/Unsuccessful Attempt Display: It allows you to check any unauthorized login attempts by showing the login date and time in Online Banking.
  • SMS Password: Security password sent to your mobile phone to request a second approval for added security in transactions such as EFT/Money transfers or updating security settings on Online Banking. 
  • Password Device: Similarly to SMS, the device generates the security password sent to your mobile phone to request a second approval for added security in transactions such as EFT/Money transfers or updating security settings on Online Banking.
  • Automatic Logoff: Alternatif Bank Online Banking session is logged off after six minutes of inactivity to prevent unauthorized use when you leave it unattended without logging off securely. 
  • Money Transfer Notification: You receive email and SMS notifications about the amounts sent from your account within certain limits. 
  • Use for Viewing Purposes: You can use the Alternatif Bank Online Banking just for viewing purposes without performing any transactions.
  • Last Five Transactions Summary: Your last five successful transactions are listed on the main page for you to check.

Fraud Methods and Protection

Important Mobil Banking Warnings:
  • The Alternatif Bank Digital Mobil Banking application is available for download from the Apple Store or Google Play Store application markets.
  • To be protected against malicious applications, make sure to uncheck the “non-market application download” option in the device settings.
  • Never download anything through a link sent to your device except from Apple Store or Google Play Store.

What You Need to Know

Here you may find frequently asked questions about Alternatif Bank Mobile:

Do I have to pay a fee to download Alternatif Bank Mobile app?

Alternatif Bank Mobile is a free app.

How can I download Alternatif Bank Mobile app to my mobile phone?

You need to select the online store of your mobile phone to download the app. Apple users can download Alternatif Bank Mobile app from App Store and Android users can download the app from Google Play Store.

Do I have to pay any fees for the transactions I make through Alternatif Bank Mobile app?

EFT and Remittance transactions through Alternatif Bank Mobile are free.

Who can use Alternatif Bank Mobile app?

Alternatif Bank Mobile app is available to all customers who have an account at our Bank. If you are not an Alternatif Bank customer and you want to use Alternatif Bank Mobile, you can fill in the application form at Alternatif Bank Branches or at dijital.alternatifbank.com.tr to enjoy our services.

Is there a procedure that I should follow for using Alternatif Bank Mobile app?

To use Alternatif Bank Mobile application, you need to have completed the Internet Branch application process and received your password. 

Can I see the details of the transactions that I have made through Alternatif Bank Mobile application in my transaction details instantaneously?

After you log in to Alternatif Bank Mobile, you can view your account transactions under Account Activities and credit card transactions under Provisions. 

Can I make an EFT every hour of the day through Alternatif Bank Mobile app?

You can make your EFT transactions every business day from 08:00 to 17:00 through Alternatif Bank Mobile. You can place a standing EFT order for the next business day or for a later date.

How can I know if my transaction has taken effect or not in case my phone breaks down, shuts down or I lose internet connectivity for a reason when making a transaction through Alternatif Bank Mobile app?

You can call the Call Centre at +90 444 00 55 for detailed information. Moreover, you can view all account activities processed through Alternatif Bank Mobile.

Our Other Digital Banking Services

Meet Alternatif Bank’s other digital banking services:

Internet Branch

Using Alternatif Bank Internet Branch, you can make all your banking transactions practically and securely without going to the branch.

ATM

With Alternatif Bank ATMs, you can make most of your banking transactions without going to the branch!

Customer Communication Centre

You can contact Alternatif Bank Customer Communication Centre 7/24 at +90 0850 225 00 55 and make your transactions securely!

Download Alternatif Bank Mobile Now

Using Alternatif Bank Mobile application, you can make all your banking transactions quickly, easily and securely any time and anywhere.

Alternatif Bank Mobile App
Download Now

Type your mobile phone number and Alternatif Bank Mobile Application will come to your phone with an SMS.