Mobile Branch

• Asset/Debt Summary
• Account Information
• Account Activities
• Time Deposit Account Opening
• FX Time Deposit Account Opening
• Gold Time Deposit Account Opening
• Current Account Opening
• FX Current Account Opening
• Gold Current Account Opening

• Credit Card Information
• Current Period Transactions
• Instalment Transactions
• Statement Information
• Credit Card Debt Payment
• Transaction Authority Change
• Credit Card Standing Order Change
• Cash Advance
• Instalment Cash Advance
• Virtual Card Generation
• Virtual Card Cancellation
• Virtual Card Limit Change

• Remittance between My Accounts
• Remittance to Other Account
• EFT to Account
• EFT to Credit Card
• Domestic Swift
• International Swift
• Swift Tracking
• Future-dated Remittance Order
• Future-dated EFT Order
• Future-dated EFT Order to Credit Card
• Future-dated Order Tracking

• Foreign Currency Buying
• Foreign Currency Selling
• Gold Buying
• Gold Selling

• Loan Monitoring

• Internet Banking Password Change
  

From now on, by matching your device with Alternatif Bank Mobile, you will be able to log into our mobile banking application and execute your financial transactions within the application easily without requiring an additional verification. 

To access our Internet Banking and Customer Contact Center and execute your financial transactions through these channels, instead of a one-time passcode sent by SMS, you will receive a notification on your matched device that you will need to approve to conclude your transactions.

Log-in with Mobile Notification

Log-in with Mobile Notification is a secure method allowing you access by approving the notification sent to your matched device from Alternatif Bank Mobile, instead of a one-time password sent by SMS.

To access Alternatif Bank Internet Banking and our Customer Contact Center services easily with Mobile Notification:

Once you enter your password, a notification will be sent to your device, which is matched with Alternatif Bank Mobile.

You will need to press on the notification sent to your device and then approve it so that you can safely access Alternatif Bank Internet Banking and our Customer Contact Center services.

Alternatif Password

In case you do not receive a notification on your device, you can click on the Alternatif Password tab on the lower left part of Alternatif Bank Mobile application and enter your password to create a one-time passcode allowing you access to Alternatif Internet Banking.

Please check your Internet settings in case you do not receive a notification on your device. Please also make sure that your notification settings are marked “open” for Alternatif Bank Mobile application.

How to match my device?

When you download Alternatif Bank Mobile application to your device for the first time or update its existing version, you will just need to log into the application with your user information and then enter the 6-digit code to be sent to your mobile phone by SMS. Once your device is matched with Alternatif Bank Mobile, you will be able to log into our mobile banking application and execute your financial transactions within the application easily without requiring an additional verification.

You can match max. 3 different devices. You can manage your matched devices on the “Device Management” page under the “Settings” menu of Alternatif Bank Internet Banking or the “Profile” tab within Alternatif Bank Mobile.

In case you have an Alternatif Bank account already matched with your device, to be able to log in with a new account you will need to delete the existing Alternatif Bank Mobile application from your device and download it again to reset the device matching and identify a new user.

• SSL 256 Bit Encryption: Alternatif Bank Online Banking is protected with an SSL 3.0, 256 bit encryption system. This system establishes a secure line between your computer and the banking system. Widely used throughout the world, the security system keeps your information and accounts safe. 
• Virtual Keyboard: A security application that defuses malicious programs such as “Screenlogger” and “Keylogger” that are used to steal online banking passwords. 
• Last Successful/Unsuccessful Attempt Display: It allows you to check any unauthorized login attempts by showing the login date and time in Online Banking.
• SMS Password: Security password sent to your mobile phone to request a second approval for added security in transactions such as EFT/Money transfers or updating security settings on Online Banking. 
• Password Device: Similarly to SMS, the device generates the security password sent to your mobile phone to request a second approval for added security in transactions such as EFT/Money transfers or updating security settings on Online Banking.
• Automatic Logoff: Alternatif Bank Online Banking session is logged off after six minutes of inactivity to prevent unauthorized use when you leave it unattended without logging off securely. 
• Money Transfer Notification: You receive email and SMS notifications about the amounts sent from your account within certain limits. 
• Use for Viewing Purposes: You can use the Alternatif Bank Online Banking just for viewing purposes without performing any transactions.
• Last Five Transactions Summary: Your last five successful transactions are listed on the main page for you to check.

• The Alternatif Bank Digital Mobil Banking application is available for download from the Apple Store or Google Play Store application markets.
• To be protected against malicious applications, make sure to uncheck the “non-market application download” option in the device settings.
• Never download anything through a link sent to your device except from Apple Store or Google Play Store.

Alternatif Bank Mobile is a free app.

You need to select the online store of your mobile phone to download the app. Apple users can download Alternatif Bank Mobile app from App Store and Android users can download the app from Google Play Store.

EFT and Remittance transactions through Alternatif Bank Mobile are free.

Alternatif Bank Mobile app is available to all customers who have an account at our Bank. If you are not an Alternatif Bank customer and you want to use Alternatif Bank Mobile, you can fill in the application form at Alternatif Bank Branches or at dijital.alternatifbank.com.tr to enjoy our services.

To use Alternatif Bank Mobile application, you need to have completed the Internet Branch application process and received your password. 

After you log in to Alternatif Bank Mobile, you can view your account transactions under Account Activities and credit card transactions under Provisions. 

You can make your EFT transactions every business day from 08:00 to 17:00 through Alternatif Bank Mobile. You can place a standing EFT order for the next business day or for a later date.

You can call the Call Centre at +90 444 00 55 for detailed information. Moreover, you can view all account activities processed through Alternatif Bank Mobile.