POS Support

POS Support

Please do not hesitate to contact our Call Centre at +90 444 00 55 if you need any assistance for your POS transactions.

POS Support topics include:

  • Merchant Request
  • POS usage
  • POS device breakdown
  • POS roll requests
  • Address update
  • Transaction verification

Frequently Asked Questions

What is end of day report?

End of day report is the procedure which ensures the transfer and logging of daily transactions to Alternatif Bank’s system.

The POS device provided by Alternatif Bank automatically issues an end of day report every day at 22:00.

Do I have to keep the receipts?

The receipts must be kept for 10 years for customer complaints.

Which cards can I process with my POS device?

All Visa, MasterCard, Troy and Diners debit and credit cards can be processed.

POS Error Codes

POS Error Codes

Code    Code Text Explanation
00 Transaction Approved
The transaction was successful
01 Refer to Card Issuer
The customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card.
02 Refer to Issuer, special
The customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card
03 Invalid Merchant
The Merchant ID is invalid, you should contact your Bank and ensure you have provided the correct Merchant Account Number to PayChoice
04 Pick Up Card
The customer’s bank (Card Issuer) has declined the transaction and requested that your customer’s credit card be retained. (card reported lost or stolen). The customer should use an alternate credit card.
05 Do Not Honour
The customer’s bank has declined the transaction as the credit card number has failed a security check, or the funds have been frozen or depleted. The customer should use an alternate credit card.
08 Honour With Identification
The transaction was successful
09 Request In Progress
The customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card.
11 Approved, VIP
The transaction was successful
12 Invalid Transactionhe customer’s bank (Card Issuer) has declined the transaction because of an invalid format or field. Check the transaction information and try processing the transaction again.
13 Invalid Amount
An invalid character (e.g. a dollar sign or a space) may be being passed to the gateway. Check your website’s code.
14 Invalid Card Number
The customer’s bank (Card Issuer) has declined the transaction as the Credit Card number does not exist. Check the credit card information and try processing the transaction again.
15 No Issuer
The customer’s bank (Card Issuer) does not exist. Check the credit card information and try processing the transaction again.
29 File Update not Successful
The customer’s bank (Card Issuer) has declined the transaction because of an invalid format or field. Check the transaction information and try processing the transaction again.
30 Format Error
The customer’s bank (Card Issuer) does not recognise the transaction details. The customer should check the transaction information and try processing the transaction again.
33Expired Card, Capture The customer’s bank (Card Issuer) has declined the transaction as Credit Card has expired or the date is incorrect. Check the expiry date in the transaction and try processing the transaction again.
34 Suspected Fraud, Retain Card
The customer’s bank (Card Issuer) has declined the transaction as there is a suspected fraud on this Credit Card number
38 PIN Tries Exceeded, Capture
The customer’s bank (Card Issuer) has declined the transaction as the customer has entered the incorrect PIN three times. The customer’s bank (Card Issuer) has requested you retain the credit card. The customer should use an alternate credit card and contact their bank.
41 Lost Card
The customer’s bank (Card Issuer) has declined the transaction as the card has been reported lost. The customer should use an alternate credit card.
43 Stolen Card
The customer’s bank (Card Issuer) has declined the transaction as the card has been reported stolen. The customer should use an alternate credit card.
51 Insufficient Funds
The customer’s bank (Card Issuer) has declined the transaction as the credit card does not have sufficient funds. The customer should use an alternate credit card.
54 Expired Card                                    The customer’s bank (Card Issuer) has declined the transaction as the credit card appears to have expired. The customer should check the expiry date entered and try again, or use an alternate credit card.
55 Incorrect PIN
The customer’s bank (Card Issuer) has declined the transaction as the customer has entered an incorrect PIN. The customer should re-enter their PIN, otherwise use an alternate credit card.
57 Function Not Permitted to Cardholder
The Customer’s bank has declined the transaction as this credit card cannot be used for this type of transaction. The customer should use an alternate credit card.
58 Function Not Permitted to Terminal
The Customer’s bank has declined the transaction as this credit card cannot be used for this type of transaction. This may be associated with a test credit card number. The customer should use an alternate credit card.
62 Restricted Card
The customer’s bank has declined the transaction as the credit card has some restrictions. The customer should use an alternate credit card.
65 Exceeds Withdrawal Frequency Limit
The customer’s bank has declined the transaction. The customer should use an alternate credit card.
75 PIN Tries Exceeded
The customer’s bank has declined the transaction as the customer has entered the incorrect PIN more than three times. The customer should use an alternate credit card.
82 CVV Validation Error
The customer’s bank has declined the transaction as the CVV is incorrect. The customer should check the CVV details and try again. If not successful, the customer should use an alternate credit card.
89 Administration Error
The customer’s bank cannot be found for routing. This response code is often returned when the customer is using a test credit card number. The customer should attempt to process this transaction again.
91 Card Issuer Unavailable
The customer’s bank is unable to be contacted to authorise the transaction. The customer should attempt to process this transaction again.
96 System Error
The customer’s bank was not able to process the transaction. The customer should attempt to process this transaction again.
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