Accessible Banking

As Alternatif Bank, we continue improving our practices to make our products and services easily accessible by our disabled customers.

Accessible Banking with Alternatif Bank

The hardships that disabled citizens encounter in daily life are one of the most critical social issues of our country. As Alternatif Bank, we continue to improve our efforts to enable our disabled citizens to access our products and services more easily and in a modern way in accordance with our “Always Advance Together” approach.

In addition to our existing ATMs, we have installed accessible ATMs to serve the needs of both our visually impaired customers and orthopedically handicapped customers.

Thanks to the audio guidelines installed to our ATMs to assist our visually impaired customers, they are now able to make their financial transactions stated in the regulation. Our ATMs are also labelled with specific guidelines written in Braille alphabet.

We have also launched our online support application to enable our hearing-impaired customers to enjoy our Call Centre services.

Our Bank employees received communication training for raising awareness and being well-informed in their interactions with our disabled customers. Besides, we promote our branch employees to learn sign language and ensure that necessary infrastructure systems such as larger signs, boards and warnings at the branches are installed.

Our banking service agreements have been uploaded to our web site in audio format. Moreover, our Internet and Mobile Banking applications have also been made compatible with accessibility standards.

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