Alternatif Bank Mobile

The updated Alternatif Bank Mobile app can be easily downloaded from the App Store, Play Store and App Gallery. 

- Previous application: Alternatif Bank Mobile

- New App Store and App Gallery: New Alternatif Bank Mobile

- New app Google play store: Alternatif Bank

Our current application will be available until 15 April 2024, after which we will continue to serve you through the updated Alternatif Bank Mobile. 

Once the new application has been downloaded, you can start using it immediately by logging in with your existing username and password. Once a new application is logged in with the device used in the old application, it will be able to resume operations without a 1 hour limit.

If you receive a device alert when you enter a new application, you can delete your registered device by connecting your new ID and NFC-enabled device to the Video Chat stream from the "I forgot my password/Sim card and change device" field on the home screen, and then log in later. 

Users with both individual and shared accounts will be able to log in with only one account via the new app. Two accounts are working to use the new application at the same time, and one account can be logged in until a change is made. 

By this date, you can use your individual account from the new application, and your shared account through the existing application. 

-    Follow your VOV Card Cash refunds with confidence. 

-    Easily reach your portfolio manager, enjoy one-on-one counselling! 

-    Keep track of your financial situation easily! 

-    Explore the world of VOV Extra Interest, enjoy the unlimited welcome interest rate!

Alternatif Bank Mobile is a free application.

To install the application on your mobile phone, you need to select the online store on your phone. Apple users can download Alternatif Bank Mobile from the App Store, Android users from the Google Play Store, and Huawei users from App Gallery.

Click here to find out the costs and commissions applied for your transactions with Alternatif Bank Mobile.

The Alternatif Bank Mobile app is open to use by all our customers who have an account in our bank.

To be able to use the Alternatif Bank Mobile app, you must have completed the Internet Branch application process and received your password.

You can see your transactions in the Alternatif Bank Mobile app in the Account Movements section, and your credit card transaction in the Provision section.

You can make your EFT transactions via Alternatif Bank Mobile from 08:00 to 17:15 every day during the week. If you wish, you can also give an EFT instruction for the next working day or an advanced one.

You can contact the Customer Contact Centre at 444 00 55 for details of your transaction. You can also view all your account moves from the Alternatif Bank Internet Branch.

• Open VOV TL/YP Account
• VOV Extra Interest World
• Asset/ Debt Summary
• Account Information
• Accounts Moves
• Open VOV Account
• Close VOV Account
• Opening a Deadline Account
• Closing Deadline Account
• Opening a Currency Account
• Opening a Gold Account
• IBAN Sharing (SMS, WhatsApp, Mail vb.)
• Additional Account Operations (KMH)
• Open Gold VOV Account
• My Easy Addresses

• 7/24 FAST
• Transfer between My Accounts
• Transfer to Other Account
• Account EFT
• EFT to Credit Card
• Swift Home
• Swift Abroad
• Swift Tracking
• Advanced Shipping Instructions
• Advanced EFT Instruction
• EFT Instruction to Advanced Credit Card
• Advanced Date Instructions Tracking

• Alternatif Investment Transactions
• Currency Purchase
• Foreign Exchange Sale
• Gold Purchase
• Gold Sale
• Fund Acquisition
• Fund Sale
• Font Tracking
• Interest Rates
• Repo Operation
• Repo Tracking
• Portfolio
• Arbitration
• Exchange Rates
• Compliance test

• Credit Tracking
• Credit Transit Payment
• Credit Application

• Digital Slip Imaging 
• Credit Card Information
• Internal Transactions
• Taxi Transactions
• Additional Information
• Credit Card Debt Payment
• Change Operation Authorization
• Credit Card Automatic Payment Instruction Modification
• Cash Advance
• Taxi Cash Advance
• Create Virtual Card
• Cancel Virtual Card
• Virtual Card Limit Change
• Credit Card Password Change
• Waiting Operations
• Account Cut History Operations

• Access Portfolio Manager
• Operations pending confirmation (Corporate Mobile Branch)
• Add/Update Defined Receiver
• Removing the identified Receiver Tracking/Deleting fields
• Delete Device Manager/Registered Device instead of Device Management
• Internet Banking Password Change
• Operations pending confirmation (Corporate Mobile Branch)
• Device Management
• Account Wallet Option
• Add/Update Defined Receiver
• Identified Receiver Tracking/Deleting

• Invoice Payments
• My Logged Invoices 
• Credit Card Payment
• Lucky Games
• Donation Payments
• Invoice Payment Instructions
• Tracking/Canceling Invoice Payment Instructions
• Instructive Invoice Payment Tracking
• Other Bank Credit Card Payment
• SGK Payment
• SGK Instruction Entry
• SGK Payment Instructions Tracking/Cancel
• Motor Vehicle Tax Payment/Cancel

• New Bank Card Application
• Main Account Information
• Bank Card Account Transactions
• Bank Card Password Change

• Show Campaign Details
• Tracking Winning/Possible Cash Returns

Security Authentication with Mobile Notification and Alternatif Password

By identifying your device with Alternatif Bank Mobile, you can now easily execute your transaction without the need for an additional verification step in your login and in-app financial transactions.

You can complete your transactions with our Internet Banking and Customer Contact Center by confirming the notification to be sent to your specified device instead of the one-time code previously transmitted to you by SMS.

Login with Mobile Notification

Mobile Notification Login is a secure method of logging into your device by confirming notification from Alternatif Bank Mobile instead of SMS password.

To easily connect to Alternatif Banking Internet Banking and our Customer Contact Center services via Mobile Notification:

After entering your password, a notification is sent to your device that has been paired with Alternatif Bank Mobile.

By pressing the notification on your device, you can securely log in to our Alternatif Banking Internet Banking and Customer Contact Center services by clicking the confirmation button.

Alternatif Password

If your device is not notified, click on the Alternatif Password tab at the bottom left of the Alternatif Bank Mobile app and enter your password to access Internet banking with a one-time code you will generate.

If no notification is received from your device, check your Internet settings. Also make sure your notification settings for the Alternatif Bank Mobile app are enabled.

How do I define my device?

When you update or install Alternatif Bank Mobile on your device for the first time, simply log in to the app with your user information and enter a 6-digit code sent by SMS to your phone. Once your device has been identified with our app, you can easily execute the transaction without any additional verification step for your login and financial transactions within the app.

You can identify with only 1 device. You can manage your identified device from the “Delete Registered Device” page under the Internet Banking or Alternatif Banking Mobile “Settings” menu.

If you already have an Alternatif Bank account defined on your device, you can reset the defined device registration and identify the new user by deleting and re-installing the Alternatif Bank Mobile app to be able to log in with a new account.

Dear Customer,

Your safety is important to us. We advise you to be careful with fake advertising and campaigns on web platforms and social media. Alternatif Bank makes social media ads by redirecting to its official social media accounts and web platforms, which have a "blue tic" (confirmation sign - approved account), and its official websites and Alternatif Bank Mobile.

Alternatif Bank does not ask for special information such as card, password and internet bankers' login information through advertisements. Please do not rely on advertisements that target our bank's official social media accounts, websites, platforms other than the mobile app and ask you for private information such as card, password, internet banking login information.

We ask you to submit your transactions and applications through Alternatif Bank through our platforms below. 

 Alternatif Bank official online platforms: 

• www.alternatifbank.com.tr
• dijital.alternatifbank.com.tr
• online.alternatifbank.com.tr
• Alternatif Bank Mobil ( Google Play ve App Store)

Alternatif Bank Mobile (Google Play and App Store) 

• Facebook
• Instagram
• Youtube
• Twitter

• You can download Alternatif Bank Mobile from the Apple Store, Google Play Store, Huawei App Gallery app stores. 
• In order to protect against malicious applications, you should not check the "Upload non-market applications" option in your device settings. 
• Never click on downloads coming to your device with a dedicated link other than the Apple Store, Google Play Store or Huawei App Gallery.