Customer Communication Centre

You can contact Alternatif Bank Customer Communication Centre 7/24 at +90 850 225 00 55 and make your transactions securely!

Alternatif Bank Customer Communication Centre

Contact our Customer Communication Centre and speed up your transactions!

  • 1

    You can get service from Customer Communication Centre 24 hours and 7 days a week.

  • 2

    You can make many transactions swiftly through Interactive Voice Response.

  • 3

    You can make your financial transactions easily with your Telephone Banking password.

Transactions Available a Alternatif Bank Customer Communication Centre

You can make many banking transactions fast and securely via Alternatif Bank Customer Communication Centre without going to the branch.

Through Alternatif Bank Interactive Voice Response;

    • You can inquire your credit card statement, current period debt and time deposit and current account information.
    • You can inquire your credit card application.
    • You can easily get/change your Credit card/Debit card passwords.
    • You can receive Affluent Internet Banking support and make password changes.
    • You can manage Merchant and POS Technical Support processes.
    • You can get information about our current campaigns.

    With your Alternatif Bank Telephone Banking password;

    • You can swiftly make fund transfers.
    • You can buy and sell foreign currency and gold.
    • You can open and close TRY and gold time deposit-current accounts.
    • You can make your individual loan payments.
    • You can make your credit card debit payments.

    Transaction Limits And Hours

    You can view our transaction limits and hours for your Alternatif Bank Customer Communication Centre transactions in the table below:

    Personal Transactions Daily Transaction Limit Transaction Hours
    Minimum Limit Maximum Limit Beginning  End
    EFT 1,00 TL 50.000 TL 08:00 17:15
    Remittance 0,01 TL 50.000 TL 24 Hours 24 Hours
    Foreign Currency Buying  0,01 TL 200.000 TL 24 Hours 24 Hours
    Foreign Currency Selling 0,01 TL 200.000 TL 24 Hours 24 Hours
    Gold Buying 0,01 TL 200.000 TL 24 Hours 24 Hours
    Gold Selling 0,01 TL 200.000 TL 24 Hours 24 Hours
    Time Deposit Account Opening 1.000 TL 500.000 TL 24 Hours 24 Hours

    Frequently Asked Questions About Alternatif Bank Customer Communication Centre

    Here you may find frequently asked questions about Alternatif Bank Customer Communication Centre:

    How can I reach Alternatif Bank Customer Communication Centre from abroad?

    You can contact our Customer Communication Centre at +90 850 225 00 55 from abroad.

    How can I update my contact information?

    You can visit your nearest Alternatif Bank Branch to update your contact information.


    How can I place a standing order for my Credit Card debt?

    You can place a standing order to pay your credit card debt from your current account by contacting our Customer Communication Centre.


    How can I inquire my Current Account balance?

    You can inquire your Current Account balance by using your ATM card information with Voice response system

    Where can I apply for a Credit Card?

    You can visit your nearest Alternatif Bank Branch for your Credit Card application.

    How can I apply for Internet Banking?

    If you are not already an Alternatif Bank customer, you can apply for Internet Banking by visiting your nearest Alternatif Bank Branch or at click.

    How can I get a new password if I forget my Internet Banking password?

    You can reset your password with your credit card information by clicking the “Forgot My Password” link on the Internet Banking login page or contacting the Customer Communication Centre at +90 850 225 00 55

    How can I apply for Telephone Banking?

    If you want to set your Telephone Banking password for the first time, contact the Customer Communication Centre at +90 850 225 00 55, choose “Telephone Banking” under the 4th menu “Password Procedures” and enter “1” to proceed to the “First Password” option via interactive voice response. Moreover, you can also set your first password easily by using the “Set Telephone Banking Password” step under “Telephone Banking Password Procedures” in the Internet Banking’s “Security Options” menu.

    How can I change my Telephone Banking password?

    To change your Telephone Banking password, contact the Customer Communication Centre at +90 850 225 00 55, choose “Telephone Banking” under the 4th menu “Password Procedures” and enter “3” to proceed to the “Change Password” option via interactive voice response. Moreover, you can also change your password easily by using the “Change Telephone Banking Password” step under “Telephone Banking Password Procedures” in the Internet Banking’s “Security Options” menu.

    Who can benefit from Telephone Banking?

    Our Affluent Banking customers who are active Internet Banking users can enjoy our Telephone Banking service.

    Other Digital Banking Services

    Meet the other Alternatif Bank’s digital banking services: 

    Internet Branch

    Using Alternatif Bank Internet Branch, you can make all your banking transactions practically and securely without going to the branch.

    Mobile Branch

    Using Alternatif Bank Mobile application, you can make all your banking transactions quickly, easily and securely any time and anywhere.

    ATM

    With Alternatif Bank ATMs, you can make most of your banking transactions without going to the branch!

    Download Alternatif Bank Mobile Now

    Using Alternatif Bank Mobile application, you can make all your banking transactions quickly, easily and securely any time and anywhere.

    VOV Deposit Calculator

    See interest rates with the VOV deposit calculation tool and apply for VOV deposit instantly!

    Deposit Calculator

    See interest rates with the deposit calculation tool and apply for deposits instantly!

    Loan Calculator

    See interest rates with the loan calculation tool and apply for loans instantly!

    Commercial Loans Calculator

    See interest rates with the commercial loans calculation tool and apply for commercial loans instantly!

    Calculate with Financial Data
    Calculate with Time-Based Data
    Bonds and Bills Calculator
    Alternatif Bank Mobile App
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    Type your mobile phone number and Alternatif Bank Mobile Application will come to your phone with an SMS.

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