Customer Communication Centre

Through Alternatif Bank Interactive Voice Response;

• You can inquire your credit card statement, current period debt and time deposit and current account information.
• You can inquire your credit card application.
• You can easily get/change your Credit card/Debit card passwords.
• You can receive Affluent Internet Banking support and make password changes.
• You can manage Merchant and POS Technical Support processes.
• You can get information about our current campaigns.

With your Alternatif Bank Telephone Banking password;

• You can swiftly make fund transfers.
• You can buy and sell foreign currency and gold.
• You can open and close TRY and gold time deposit-current accounts.
• You can make your individual loan payments.
• You can make your credit card debit payments.

You can contact our Customer Communication Centre at +90 850 225 00 55 from abroad.

You can visit your nearest Alternatif Bank Branch to update your contact information.

You can place a standing order to pay your credit card debt from your current account by contacting our Customer Communication Centre.

You can inquire your Current Account balance by using your ATM card information with Voice response system

You can visit your nearest Alternatif Bank Branch for your Credit Card application.

If you are not already an Alternatif Bank customer, you can apply for Internet Banking by visiting your nearest Alternatif Bank Branch or at click.

You can reset your password with your credit card information by clicking the “Forgot My Password” link on the Internet Banking login page or contacting the Customer Communication Centre at +90 850 225 00 55

If you want to set your Telephone Banking password for the first time, contact the Customer Communication Centre at +90 850 225 00 55, choose “Telephone Banking” under the 4th menu “Password Procedures” and enter “1” to proceed to the “First Password” option via interactive voice response. Moreover, you can also set your first password easily by using the “Set Telephone Banking Password” step under “Telephone Banking Password Procedures” in the Internet Banking’s “Security Options” menu.

To change your Telephone Banking password, contact the Customer Communication Centre at +90 850 225 00 55, choose “Telephone Banking” under the 4th menu “Password Procedures” and enter “3” to proceed to the “Change Password” option via interactive voice response. Moreover, you can also change your password easily by using the “Change Telephone Banking Password” step under “Telephone Banking Password Procedures” in the Internet Banking’s “Security Options” menu.

Our Affluent Banking customers who are active Internet Banking users can enjoy our Telephone Banking service.