The Banks Association of Turkey Customer Complaints Arbitration Panel

The Banks Association of Turkey Customer Complaints Arbitration Panel is established with the aim of resolving the disputes between BAT-member banks and their retail customers.

The activities of the Arbitration Panel are limited to retail banking transactions, and only applications by natural persons are accepted.

Please use the links below for all of your inquiries and application procedures.

Communiqué on Composition and Operation Principles and Procedures of Customer Complaints Arbitration Panel

The Banks Association of Turkey Customer Complaints Arbitration Panel Application

BAT Customer Complaints Arbitration Panel Memorandum of Information

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